{"id":4019,"date":"2023-06-18T19:32:04","date_gmt":"2023-06-18T19:32:04","guid":{"rendered":"https:\/\/en.soht.ca\/?p=4019"},"modified":"2023-07-04T20:27:30","modified_gmt":"2023-07-04T20:27:30","slug":"newly-expanded-toronto-health-and-social-service-directory-helps-local-residents-more-easily-find-care-close-to-home","status":"publish","type":"post","link":"https:\/\/en.soht.ca\/ch\/blog\/2023\/06\/18\/newly-expanded-toronto-health-and-social-service-directory-helps-local-residents-more-easily-find-care-close-to-home\/","title":{"rendered":"Newly expanded Toronto Health and Social Service Directory helps local residents more easily find care close to home"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4019\" class=\"elementor elementor-4019\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d1ddbbc elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d1ddbbc\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c140a5a\" data-id=\"c140a5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00e3b3f elementor-widget elementor-widget-heading\" data-id=\"00e3b3f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Newly expanded Toronto Health and Social Service Directory helps local residents more easily find care close to home<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-015ba98 elementor-widget elementor-widget-text-editor\" data-id=\"015ba98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Toronto, ON (June 19, 2023) \u2013<\/span><\/b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\"> Eight Ontario Health Teams serving Toronto have come together to expand the Toronto Health and Social Services Directory (<\/span><a href=\"https:\/\/torontoservicedirectory.ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">torontoservicedirectory.ca<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">), a website that helps people more easily find health, social and community services in Toronto, including the former municipalities of East York, Etobicoke, North York, Scarborough and York.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">The directory includes more than 8,000 health, social and community services listings in Toronto. The listings are drawn from three existing service directories in Ontario: <\/span><a href=\"https:\/\/211ontario.ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">211 Ontario<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">, <\/span><a href=\"https:\/\/www.connexontario.ca\/en-ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">ConnexOntario<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\"> and <\/span><a href=\"https:\/\/thehealthline.ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">thehealthline.ca<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">. <\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">By combining the Toronto-based and Toronto-serving listings from these directories in one place, the Toronto Health and Social Services Directory makes it easier for people to find the services they need. This helps ensure local residents are better able to identify and access health, social and community services that are close to where they live or where they would like to get care.<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Features of the Toronto Health and Social Services Directory include:<\/span><\/b><\/p>\n<p class=\"MsoListParagraphCxSpFirst\" style=\"text-indent: -18.0pt\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-family: Symbol\">\u00b7<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Ability to search by location combined with topic or keyword<\/span><\/p>\n<p class=\"MsoListParagraphCxSpMiddle\" style=\"text-indent: -18.0pt\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-family: Symbol\">\u00b7<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Easy-to-find service topics, including Older Adults, Caregivers, Mental Health, Health Care, 2SLGBTQI+, Newcomers, Income Support, Housing and more<\/span><\/p>\n<p class=\"MsoListParagraphCxSpMiddle\" style=\"text-indent: -18.0pt\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-family: Symbol\">\u00b7<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Ability to search for services offered in specific languages<\/span><\/p>\n<p class=\"MsoListParagraphCxSpLast\" style=\"text-indent: -18.0pt\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-family: Symbol\">\u00b7<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><!--[endif]--><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Detailed service listings that include eligibility, address, hours, accessibility and contact information<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">In addition, the participating Ontario Health Teams are working with the <\/span><a href=\"https:\/\/raisingthevillage.ca\/tcfn\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Toronto Child and Family Network<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\"> to ensure a comprehensive list of local services for children and families are included in the directory. These listings will be added to the directory in the coming months.<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Complementary to existing directories<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">The Toronto Health and Social Services Directory is not meant to replace existing service directories, including <\/span><a href=\"https:\/\/healthconnectontario.health.gov.on.ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Health811<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">, <\/span><a href=\"https:\/\/211ontario.ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">211 Ontario<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">, <\/span><a href=\"https:\/\/www.connexontario.ca\/en-ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">ConnexOntario<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\"> and <\/span><a href=\"https:\/\/thehealthline.ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">thehealthline.ca<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Instead, it is meant to be a complementary navigation resource for patients\/clients, caregivers and community members in Toronto. Individuals are welcome to use the directory or other navigation tool they feel is best for them.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">In addition, the Toronto Health and Social Services Directory does not provide emergency services. Individuals who need emergency care should call 9-1-1 or go to their nearest hospital emergency department.<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Developed with input from local residents<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">The Toronto Health and Social Services Directory was developed with input from patient\/client, caregiver and community advisors from across Toronto. They provided feedback during the development of the directory, including on its search functions and design.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">This helps ensure the directory serves patients\/clients, caregivers and community members as effectively as possible. The directory also helps health, social and community services providers, including family doctors, more easily find other services that their patients\/clients may benefit from.<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Improving navigation at local level<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">The Toronto Health and Social Services Directory is an expansion of the East Toronto Service Directory (<\/span><a href=\"https:\/\/services.ethp.ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">services.ethp.ca<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">), which was launched by East Toronto Health Partners, the Ontario Health Team serving East Toronto, in March 2022.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">The expanded directory is part of all Ontario Health Teams\u2019 mandate to improve local navigation to care services. It is supported by the City of Toronto and the Ontario Health Teams serving Toronto, which are funded by the Government of Ontario<\/span><span style=\"font-size: 12.0pt;line-height: 115%;font-family: 'Times New Roman',serif\">.<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Quotes<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">\u201cFor many community members, navigating the health, social and services system can be a complex and challenging task. For this reason, we\u2019ve taken efforts to make the Toronto Health and Social Services Directory as easy to use as possible for local residents. We\u2019ve also worked with partner organizations to help ensure the information they are sharing in their listings is as transparent, trustworthy and timely as possible \u2013 these are a few of the necessary ingredients for client-centred and trauma-informed services.\u201d<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">\u2013 Jasper Rottiers, Community Advisor in Toronto who contributed feedback during the development of the Toronto Health and Social Services Directory<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">\u201cFamily physicians spend a lot of time looking up services to support patients. Being able to access accurate, up-to-date service listings in Toronto in one place helps improve our overall standard of care by allowing physicians to focus more time directly on our patients.\u201d <\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">\u2013 Dr. Leon Bhatia, Family Physician in Toronto<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">\u201cAs Ontario Health Teams, we are committed to supporting our community members in finding the health, social and community services they need, close to home. This helps ensure local residents are able to find the services they need at the right place at the right time. We look forward to continuing our work with partners, including Ontario Health Teams serving Toronto and their member organizations, to maintain and update the directory as needed so it serves local residents as effectively as possible.\u201d<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">\u2013 Margery Konan, Manager of Integrated Care at East Toronto Health Partners who co-led the development of the Toronto Health and Social Services Directory on behalf of the eight partner Ontario Health Teams<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">About the Toronto Health and Social Services Directory<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">The Toronto Health and Social Services Directory (<\/span><a href=\"https:\/\/torontoservicedirectory.ca\/\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">torontoservicedirectory.ca<\/span><\/a><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">) is a website that helps people more easily find health, social and community services in Toronto, including the former municipalities of East York, Etobicoke, North York, Scarborough and York. If you live and\/or get care in these areas, the directory is a guide to finding care close to home. However, the directory does not provide emergency services. If you need emergency care, please call 9-1-1 or go to your nearest hospital emergency department. The directory is a partnership between eight Ontario Health Teams serving Toronto. It is supported by the City of Toronto and the Ontario Health Teams serving Toronto, which are funded by the Government of Ontario.<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">About Ontario Health Teams<\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Ontario Health Teams are a model of care that the Government of Ontario introduced in 2019. They are a new way to organize and deliver services in local communities to provide patients with better connected care. Under Ontario Health Teams, the healthcare providers who care for patients\/clients (including hospitals, doctors and home and community care providers) work together as one coordinated team \u2013 no matter where they provide care. <\/span><a href=\"https:\/\/www.ontario.ca\/page\/improving-health-care-ontario\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Learn more about Ontario Health Teams.<\/span><\/a><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Eight Ontario Health Teams serving Toronto are partners in the Toronto Health and Social Services Directory:<\/span><\/p>\n<ul type=\"disc\">\n<li class=\"MsoNormal\" style=\"color: black;line-height: normal\"><span style=\"color: windowtext\"><a href=\"https:\/\/www.detoht.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\">Downtown East Toronto Ontario Health Team<\/span><\/a><\/span><\/li>\n<li class=\"MsoNormal\" style=\"color: black;line-height: normal\"><span style=\"color: windowtext\"><a href=\"https:\/\/ethp.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\">East Toronto Health Partners<\/span><\/a><\/span><\/li>\n<li class=\"MsoNormal\" style=\"color: black;line-height: normal\"><span style=\"color: windowtext\"><a href=\"https:\/\/www.midwesttorontooht.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\">Mid-West Toronto Ontario Health Team<\/span><\/a><\/span><\/li>\n<li class=\"MsoNormal\" style=\"color: black;line-height: normal\"><span style=\"color: windowtext\"><a href=\"https:\/\/northtorontooht.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\">North Toronto Ontario Health Team<\/span><\/a><\/span><\/li>\n<li class=\"MsoNormal\" style=\"color: black;line-height: normal\"><span style=\"color: windowtext\"><a href=\"https:\/\/nwtoht.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\">North Western Toronto Ontario Health Team<\/span><\/a><\/span><\/li>\n<li class=\"MsoNormal\" style=\"color: black;line-height: normal\"><span style=\"color: windowtext\"><a href=\"https:\/\/www.northyorktorontohealthpartners.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\">North York Toronto Health Partners<\/span><\/a><\/span><\/li>\n<li class=\"MsoNormal\" style=\"color: black;line-height: normal\"><span style=\"color: windowtext\"><a href=\"https:\/\/en.soht.ca\/ch\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\">\u58eb\u5609\u5821\u5b89\u7701\u91ab\u7642\u5718\u968a<\/span><\/a><\/span><\/li>\n<li class=\"MsoNormal\" style=\"color: black;line-height: normal\"><span style=\"color: windowtext\"><a href=\"https:\/\/www.wtoht.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: 'Arial',sans-serif\">West Toronto Ontario Health Team<\/span><\/a><\/span><\/li>\n<\/ul>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Representatives from each of these Ontario Health Teams, including providers, administrative staff and patient\/client, caregiver and community advisors, worked together to develop the directory and play a role in maintaining it.<\/span><\/p>\n<p class=\"MsoNormal\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Media contact<\/span><\/b><\/p>\n<p>\u00a0<\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">Lucy Lau<br \/>Manager, Corporate Communications and Community Engagement<br \/>Michael Garron Hospital and East Toronto Health Partners<br \/><\/span><a href=\"mailto:lucy.lau@tehn.ca\"><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif\">lucy.lau@tehn.ca<\/span><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-555cb45\" data-id=\"555cb45\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fd5981 elementor-widget elementor-widget-image\" data-id=\"3fd5981\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - 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